How does the shop work?
We sell items for you on consignment. We work at 20% commission of the final sale price (with a minimum $20 shop commission on any item).
We agree on a sale price and the item remains in the store for sale and is also listed on our website. There are no time limits & you can withdraw your item at any stage without charge.
We send you an email receipt for every item which contains serial numbers, prices and a link to the item on our site so you can monitor its status. If your item says 'Sold', you can respond to your emailed consignment receipt with your preferred method of pay-out (Bank deposit, Cheque or pre-arranged cash). We will be in touch when your item sells anyway.
We absorb any GST and credit card merchant fees so you don't have to worry about any additional costs.
The only thing we ask is please do not advertise your item on eBay or Gumtree at the same time.
Please contact us first before bringing in your item, to ensure we have sufficient shop space. Also, be sure to give your item a good clean beforehand, to give it the best possible chance of selling.
There is an item on your website I am interested in, can I come in and try it out?
Sure thing! We are an actual shop located at 145-147 Elgin Street, Carlton Victoria 3053.
We are open from 11AM to 6PM Monday to Friday, & 11AM to 3PM on weekends.
I’ve got a musical instrument I’d like to sell; will you give me straight up cash for it?
Sorry but no. We do everything on consignment only.
How are prices decided?
The price of each item is decided between us and the seller. We try to price items at a reasonable and sellable price, one that is competitive with the current market and also one that the seller finds satisfactory.
Customers also like to make offers on items, in which case we will contact you directly before selling at a lesser price unless we already have your minimum recorded.
You are called Music Swop Shop! Do you swap?
Music Swop Shop is just the name of the store. We sell everything on consignment to please both buyer & seller.
We find this enables us to remain neutral in all dealings and we can give our honest opinions about any instrument. It generally also gets a better price for the seller than any cash deals around town.
What if I change my mind & don’t want to sell my stuff, can I get it back?
Sure thing.There are no fees, time limits or hidden charges.
My item has been there a while; can I drop the price to move it on?
Of course. Contact us with the price you have in mind & we will change it for you!
Can I put something you are selling on Lay-by?
We offer a one month lay-by with a minimum 10% deposit.
We can do credit card over the phone or direct deposit. You can also come into the store any time.
Can you HOLD items?
Due to the fact that we sell on consignment I'm afraid we can't put items on hold.
An item may be on hold temporarily for a variety of reasons, usually shop administration. It does not necessarily mean that it is not for sale! Feel free to make an enquiry if you are interested in purchasing.
Do you have a warranty on your items even though they are second hand?
We try to test items as best we can when they come in but cannot always access every feature or function fully. We do however offer a three day grace period (from when you receive the item) to give you the opportunity to fully test and make sure it functions as described. If anything is found to be faulty simply contact us within three days and we can offer to repair, replace or refund (Excluding shipping costs if applicable).
Please note we do not offer refunds for change of mind.
How up to date is your website?
Our stock database interfaces directly with the website, and is updated instantly with every item in & out!
Do you permit Stairway To Heaven to be played in your store?